We typically ship orders within 2–3 business days. Delivery times within Austria and Germany are approximately 3–5 business days.

Yes, you have a 30-day right of return. Please note that you are responsible for the return shipping costs and must register the return with us in advance via the customer portal or by email.

The customer is responsible for the return shipping costs. Please send us an email in advance to confirm the return.

Our products are handmade and should be handled with care. We recommend hand washing to preserve long-term quality.

As long as your order hasn't been shipped yet, we can adjust the address. Please contact us immediately at hello@koak.at .

We accept common payment methods such as credit card and PayPal.

Please contact us immediately with photos at hello@koak.at . We will review your case and arrange a replacement or refund as quickly as possible.

Yes, all our products are handmade. This makes each piece truly unique, with its own individual touches that add to its charm.

Yes, our products are made for everyday use:

• dishwasher safe
• ovenproof (up to 200 °C)
• microwave-safe